- VBV Boutique does not offer cash refunds.
- All returns are refunded via store credit.
- Customer is responsible for covering shipping costs to return items.
- Items must be returned within 30 days of delivery date to qualify for store credit.
- Returned items must be unworn, unwashed, and unused with all original tagging attached.
- Please allow 7 business days for your return to be processed after we have received it.
- VBV Boutique is not liable for any return packages that may become lost or stolen in transit. Please keep proof of return tracking numbers.
How to return an item:
1. Email firstname.lastname@example.org. Include 'ITEM EXCHANGE' in the subject line.
2. In the body of the e-mail include your name, order #, and the reason for the return. We will confirm receipt. The e-mail thread will be used for any additional updates on your return.
3. Send your return to VBV Boutique, P.O Box 44, Yuba City, Ca 95991. Include your name and order #.
4. After the return has been processed we will e-mail you your store credit code!